Agents are on notice Lying will not be tolerated

October 31, 2011 Posted by Ian James

Ian James

After the recent court case involving an agent that lied to a prospective purchaser about having another offer when they did not, all the media is screaming for safeguards.

The safeguards are already in place. They are enshrined in law. In the same way anyone arrested has their rights explained to them, anyone who goes to court without counsel will have their “right to counsel” explained to them, ANYONE BUYING PROPERTY HAS THE RIGHT TO COUNSEL.

The only issue we have currently is that most of the public do not understand these rights. The government is too busy explaining how they will try to curb the enthusiasm of the selling agents in order to “make it fair” to the purchaser. In the current issue, the courts have ruled the agent lied. This should be frowned upon and should not occur, but if the purchaser had good counsel I have no doubt this case would never had occurred.

It is a brave selling agent that will take on an experienced buying agent on the strength of a throwaway line such as: “We have another offer – you will have to increase yours.” It is just too easy to debunk. This is very simple negotiation technique that any experienced buying or selling agent handles every day.

If the government is serious about making the playing field fair, why not simply introduce a system whereby the purchaser is told they have a right to an advocate. We have introduced three day cooling off periods to allow a purchaser time to get legal advice on the contract, but even this is so easy for an experienced agent to work an inexperienced purchaser around. For instance, if you, a purchaser, puts a written offer on the table on Monday afternoon, and the vendors agent says he will speak to the vendor that evening. On Tuesday afternoon the agent thanks you for your offer but says it is a little low, but the vendor is considering it. He may then explain that his company policy is to follow up all other prospective purchasers over the next 24 hours.

On Wednesday evening the agent talks to you and says they have interest from another party who are coming into the office in the morning. However, if they do not offer above your offer then the vendor has agreed to sell the property to you. Late Thursday afternoon the vendors’ agent calls the purchaser and says the vendor will sign the documents tonight and that a deal has been agreed to.

On Friday morning you receive a call from the agent saying the deal is done. Knowing that you have a three day cooling off period, you send the signed documents to your solicitor for checking. You also decide to get a building inspection as the renovations to the home do not seem to have the correct documentation. He now explains to you that there is a covenant on the property that will not allow you to use the land in the way you wanted, eg putting a granny flat in the back because there is an easement running through the centre of the block.

HE ALSO EXPLAINS THAT YOUR THREE DAY COOLING OFF PERIOD HAS ALREADY EXPIRED.

The cooling off period begins from the time of offer not acceptance. The agent may have purposely extended the time of the negotiations that may be just how they played out. Either way you are stuck with the deal whether you like it or not.

Any reasonable buying agent would have never allowed this to occur. Firstly, I would have had the documents checked on the first day of offer. Secondly, we would have immediately rescinded our offer and either ordered a building inspection report or made another offer with a condition that allowed us to withdraw from the contract if the building inspection report was unsatisfactory. Again, this is very basic negotiation technique.

The State Government has little or no interest in this however. The more money a purchaser pays for a property, the more money goes into state coffers. The State government is reliant on its revenue from Stamp Duty. The Government needs to let the purchasing public know it has options. A purchaser should not be allowed to sign an offer without having been warned to get professional Real Estate advice.

After the events this week, everyone is asking for safeguards. They already exist. If you are paying a licensed real estate agent, then they must be working for you!! This is law. If you are not paying them for their advice then they can be taking money from anyone, including the vendor.

You should ask you state member of parliament to have compulsory warnings added to contracts of sale of land. “All purchasers should seek counsel from a registered qualified licensed real estate agent who is acting in their interests”

Ian James
Director JPP Buyer Advocates

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The State Government must act to protect purchasers.

September 27, 2011 Posted by Ian James

Ian James

If you go to any court, arbitration, mediation, VCAT hearing or any other legal mediation, if one party to the issue has legal counsel then the other party will be warned by the mediator or judge that it is in their own best interest to get legal representation and that the proceedings will usually be adjourned until this is accomplished. This can be a dispute over a $5000 fence-line dispute up to a million dollar planning issue, or an enormous company litigation.

Our government has been accused of being “The Nanny State”. Yet when your average person is making the greatest financial decision of their lives, they are nowhere to be seen. When asked to look at property transactions, there is a howl of protest about “underquoting”. The government continually says,” We will look into underquoting” If the government actually gets some advice from a licensed real estate agent, they would now that there is almost no underquoting in Melbourne. There is “low quoting”, but this is not illegal and the government will never be able to legislate that the selling agent must give assistance to a purchaser. This would break the fundamental contractual obligation of the selling agent.

IF YOU ARE BUYING A PROPERTY – PAY FOR PROFESSIONAL ASSISTANCE FROM A QUALIFIED LICENSED REAL ESTATE AGENT. This is not advice from your conveyancer. This is not advice from your mortgage broker. They know their jobs, and it is certainly not giving real estate advice. If you are paying a real estate agent, he is contractually obligated to be working in your best interests. If you are not paying him, then he is most likely being paid by the seller. AND THEN HE IS WORKING FOR THE SELLER!

If you are purchasing a home, there are two parties involved; you, the purchaser and the vendor (seller). It does not matter whether you are buying a new house and land package, off the plan apartments, or the house next door. There are always two parties and in this country nearly every seller gets professional real estate counsel. AND ON NEARLY EVERY OCCASION THE PURCHASER HAS NONE.

We are not talking about a $5000 fence or an argument over whether a $10,000 job was done correctly, or even a defective car that the mechanic won’t fix under warranty. We are talking the difference of hundreds of thousands of dollars. We are talking about the average person in the street who purchases maybe two or three houses in their entire lives, who would have no idea of what their legal rights, or their legal responsibilities actual are.

Most people work out they need a conveyancer to transfer their newly acquired property into their name. Most people understand they require the assistance of a mortgage broker or banker to organise a loan. But most of this is organised after they sign a contract with the selling agent. Most people ask the selling agent what they have to do and where they have to sign the contracts.

THE SELLING AGENT IS UNDER A CONTRACTUAL OBLIGATION TO ACT IN THE BEST INTERESTS OF THE SELLER. If he assists the purchaser in any way to be in a better position in the transaction then he has broken his contractual obligation and will be liable to be sued by the vendor.

If the selling agent points out flaws in the contract that put the purchaser in a stronger legal and financial position than the seller, he can be sued. If the selling agent points out to the purchaser that this property may not be suitable for a purchaser, he can be sued. If the selling agent gives any information to the prospective purchaser in the form of advice regarding value of the property, and if this impacts in a negative way on a purchaser’s offer, the selling agent can be sued.

No matter what the selling agent says to you during the negotiations, he is always working for the seller. It is the selling agent’s job to get as much money out of the prospective purchaser as they can within the rule of law.

Consumer Affairs and the ACCC could stamp out the negativity surrounding selling agents quotes by simply explaining the fact that if a purchaser is not paying for advice they cannot expect the seller’s expert to give it to them.

But the State Government has a vested interest in purchasers paying more for property. Nearly a third of the State Governments income is derived from the Property sector. A huge proportion of this is Stamp Duty on the purchase of houses. If purchasers receive better information and begin to save themselves tens of thousands of dollars then the purchaser pays less stamp duty. This means less revenue for the State Government.

If you are purchasing a property you should be paying a licensed real estate agent for advice. Otherwise you are potentially throwing tens of thousands of dollars away and paying more in government stamp duty.

Ian James
Director JPP Buyer Advocates

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Know who you are dealing with

August 16, 2011 Posted by Ian James

Ian James

There are many Buyer Advocates in the market today. Most will be able to tell you what happened over the weekend, and some will remember what happened last year. But how many have been negotiating with real estate agents for their clients for ten years. How many have even worked on the selling side of Real Estate. Every day there are advocates, selling agents and property managers popping up all over Melbourne.

There are many buying and selling agents out there that are not licensed. I have spoken to many people who have entered the Buyer Advocacy business and didn’t realise they needed a license. This is illegal in the State of Victoria. Anyone accepting money whilst assisting someone to buy, sell or manage a property must be a licensed estate agent. There are many Vendor advocates who are also not licensed. This is actually not illegal. They are not allowed to assist you in anyway regarding advice on assessment, negotiation or even choosing the “right” agent, however these people can simply earn a spotters fee from the agency they sell your listing to. If you are dealing with an unlicensed agent, they will have no professional indemnity insurance, they will not be members of the REIV, and you will have little or no prospects of reimbursement when something goes wrong.

Some people you deal with will be licensed. With the advent of the 3 day license from New South Wales and then mutual recognition in Victoria, anyone who has worked in the industry for 12 months under a licensed agent can pay money and without sitting any exams, nor doing any assignments be given a full Real Estate License. This allows them to open their own business and begin buying, selling or managing property. Instead of going to a college and getting a certificate IV in business studies, you simply pay money and are given a license.

There are steps you can take to find out how long a person has been fully licensed for. There is a government website that you can look up every Real Estate agent that is allowed to operate in Victoria. You can see when they were licensed and if there are any restrictions on that license. You can look up an individual agent and you can look up a company agency as well. Check both before signing with any advocate or selling agent.

Justice.vic.gov.au

Insert the name of the agency or the name of the agent you are dealing with. The date they were licensed will be there. Also remember to scroll down the page to see if there are any restrictions on their licenses.

Before signing with anyone, ask them if they have worked in all facets of the real estate industry – Buying, selling and property management. Have they purchased / sold properties in the area you are interested, and the price range you are contemplating. An experienced Real Estate Agent will make you or save you much more than their fee. An inexperienced Advocate could easily cost you twice as much as your fee.

There is an enormous amount of highly reputable Real Estate Agents but unfortunately there are also many people who are out to make a “fast buck” and this unfortunately taints our industry. Protect yourself, do some homework and think before you sign an authority with anyone.

Ian James
Director JPP Buyer Advocate

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    It usually takes a while longer for the media and others to see what is happening in the market place. But realistically it only took a month this time around....Read More »
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